Military Personnel Flight

Customer Service Hours


Appointments Only

Monday-Friday | 0800-1200

Walk-Ins Only

Monday-Friday | 1300-1530 

Appointments are not required for pin resets.

Schedule an appointment online via the RAPIDS website:

• Enter zip code 20032, hit “search”

• Select “JBAB, Bolling AFB”

• Scroll to bottom of page, and select “Schedule an Appointment”


Initial CAC

CAC expiring within 30 days

CAC/PIV pin reset

Lost/stolen ID/CAC

Virtual Services:

Update Dependents

Initial/Renewal for Dependent ID

Retiree ID Renewal

Required documents:


  • DD Form 1172- signed by sponsor

  • 2 forms of government ID (primary containing a photo) from sponsor AND cardholder

  • Passport type photo (for virtual requests)